Service Writer

Job Title: Service Writer
Location: Lumberjack Harley-Davidson, [Nacogdoches, Texas]
Job Type: Full-Time

About Us:
Lumberjack Harley-Davidson is a premier destination for motorcycle enthusiasts who live and breathe the Harley-Davidson lifestyle. We pride ourselves on delivering exceptional service, expert knowledge, and an unforgettable experience for every customer who walks through our doors.

Position Summary:
We’re looking for a motivated and detail-oriented Service Writer to join our dynamic service department. The ideal candidate is customer-focused, organized, and passionate about motorcycles. As a Service Writer, you’ll be the key link between our customers and technicians—ensuring accurate communication, efficient scheduling, and top-tier customer service throughout the repair and maintenance process.

Key Responsibilities:

• Greet customers promptly and professionally as they arrive at the service department.

• Listen to customer concerns and accurately document service requests.

• Generate repair orders and work closely with technicians to ensure accurate diagnostics and repairs.

• Communicate service updates and timelines to customers in a clear and timely manner.

• Coordinate parts ordering and availability with the parts department.

• Provide detailed cost estimates and obtain customer approval before work begins.

• Maintain organized records of service history and repair documentation.

• Promote additional service offerings based on manufacturer recommendations and vehicle condition.

Qualifications:

• Previous experience as a service writer, advisor, or in a customer-facing automotive or motorcycle service role preferred.

• Strong communication and interpersonal skills.

• Proficient with computers and dealership management software (experience with Harley-Davidson systems is a plus).

• Ability to multitask in a fast-paced environment.

• Knowledge and passion for Harley-Davidson motorcycles a strong advantage.

• High school diploma or equivalent required.

What We Offer:

• Competitive pay and performance incentives.

• Comprehensive benefits package (medical, dental, vision, 401k).

• Employee discounts on merchandise and services.

• A fun, high-energy work environment with a supportive team.

• Opportunities for training and career advancement within the Harley-Davidson network.

Ready to Ride with Us?
If you're passionate about motorcycles, thrive in a customer service role, and want to be part of a legendary brand, apply today and join the team at Lumberjack Harley-Davidson!