Administrative Assistant
Position Overview: Connections Counseling & Psychological Services is seeking a full time or part time administrative assistant to work under the direction of the Practice Manager. Administrative Assistant would work up to 40 hours per week, Monday- Friday, performing reception and administrative duties in a fun, dynamic group practice.
About Connections Counseling & Psychological Services: Here at Connections Counseling & Psychological Services, we believe in creating the best atmosphere for our clients and employees. Our mission is to help members of our communities authentically connect with others to help them build and practice new skills to elicit positive change, to enhance the quality of life, and to achieve personal growth through the practice of sound, evidence based interventions. We strive to eliminate mental health stigma by creating awareness of, appreciation for, and acceptance of mental health self-care. We are a fun, dynamic, and collaborative team who values working collaboratively and helping improve the health and wellness of our communities.
Duties/ Responsibilities:
- Maintain confidentiality in accordance with HIPPA laws
- Demonstrate compassion and empathy by actively listening to clients’ needs and concerns, showing a genuine understanding and compassion in each interaction.
- Manage intake calls (answer phone and email, schedule intake appointments with appropriate therapist, answer potential client questions)
- Verify insurance benefits
- Assist in filing insurance claims
- Take responsibility of intake metrics (tracking incoming calls, scheduled sessions, referral sources)
- Communicate with clinicians regarding scheduling
- Communicate with management regarding intake metrics and streamlining of intake processes
- Keep Electronic Health Records organized and manage intake paperwork collection
- Coordinate testing appointments and manage forms and paperwork
- Assume responsibility of maintenance of office equipment (printer, paper, filling office cups and treats, etc.)
- Provide excellent customer service
- Organized and detail oriented
- Able to work as a team
- Able to work independently on tasks assigned
- Good communication skills
- Connects with practice’s mission and values
- Someone just looking for a job to clock in and out of.
- Someone who doesn’t feel passion for our mission, vision and values.
- Someone who’s not a team player or prefers not to work collaboratively.
- Someone who wants to own their own business in the near future. If that’s you, awesome! But we’re not the place for you. We dedicate a lot of time to our teams, and provide the flexibility, autonomy and space to allow each member of our team to get creative in their role. The ideal person is invested in time and energy in Connections Counseling & Psychological Services.
- Someone who doesn’t like to hop in and help others get their work done - we highly value teamwork.
- Aligned with Connections Counseling & Psychological Services mission, vision, and values.
- Energized by helping others in a team and contributing to the growth of Connections Counseling & Psychological Services.
- Creative, engaged in doing good work, and excited by furthering our mission to making wellness a down-to-earth practice.
- Able to take direct and constructive feedback and run with it.
