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Desktop Support Technician -- Overnight

Job Description

Are you a Computer Guru looking for a great company to work for?

SUMMARY: Candidates will be responsible for providing technical support, configuration and maintenance of workstation hardware and software. Candidates must also have experience with AD and an understanding of basic network infrastructures. Respond to incoming Help Desk tickets via phone, email, online or in person in a timely manner. Provides support and assistance by following problem determination procedures and processes, documenting problems and fixes in the ticketing system and escalates problems according to established protocols. The key success factor of this position is minimizing the downtime as a result of user calls.

Work Hours:

5pm-2am

Job Type: Full-time

Responsibilities and Duties

Primary Responsibilities:

  • Identify, research and resolve all technical issues
  • Perform workstation hardware diagnostics and repairs
  • Add and modify users in Active Directory and Microsoft Exchange Server
  • Troubleshoot third party applications
  • Troubleshoot user profile issues
  • Troubleshoot performance issues
  • Troubleshoot printing issues
  • Configure, network and share printers
  • Print server management
  • Manage users in hosted services (ie: Office 365)
  • Configure wireless access points and troubleshoot wireless connectivity
  • Know how to install routers, switches, and access points at customer location
  • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
  • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
  • Troubleshoot file permissions issues
  • Troubleshoot performance issues that affect user experience
  • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution

Qualifications and Skills

Knowledge of:

  • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
  • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
  • Excellent customer service skills over the phone , in person or via email
  • Ability to follow through and make sure issues are resolved
  • Ability to quickly learn new skills and technologies
  • Ability to troubleshoot issues from the bottom up
  • Ability to stay on task and multitask with minimal supervision
  • Has or is currently working towards a Microsoft Certification preferred

EDUCATION and/or EXPERIENCE: Bachelor's degree from four-year College or university preferred and/or at least 1-2 years experience in the field. Must complete A+ certification within 3 months of employment.

Benefits

  • 401K
  • Medical Insurance
  • Daycare Reimbursement
  • Tuition Reimbursement
  • Paid Training

Salary: $28,000.00 to $32,000.00 /year

Application Questions

  • How many years of Desktop Support experience do you have?
  • How many years of Troubleshooting experience do you have?
  • Have you completed the following level of education: Bachelor's?
  • Do you have the following license or certification: A+ Certified?
  • Are you willing to undergo a background check, in accordance with local law/regulations?

Job Type: Full-time

Salary: $28,000.00 to $32,000.00 /year

Contact Information
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2516 North St., Nacogdoches, Texas 75965 (936) 560-5533
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